Loss and Theft
What if my SNAP Card has been lost or stolen?
Provided you changed the PIN and you kept it secret, you will not lose any money. However, as soon as you realise your loss, you should log in to MySNAP and transfer the available balance in the lost Account to another Account.
If you do not have another SNAP Account Number readily available, then use the Send function to send yourself a new Account Number with the available balance from the lost account.
What if I don't remember the SNAP Account Number?
If you haven't recorded the Account Number in a Wallet, or anywhere else, you might try finding an old Top Up receipt or purchase receipt that has your SNAP Account number on it.
Failing that, you can contact us and we will see if we can help you.